Having problems with your Internet connection can be frustrating and confusing. After your first 12 tries at the refresh button, you restart the device. All that does is gives you a few minutes to contemplate just how frustrated you are. It still doesn’t work. Great Plains Communications wants to give you a few tips on how to troubleshoot the problem to either solve the issue, or provide you with helpful information for tech support in assisting you further.

 

First off, what are you having an issue with?

 

Email

When having problems with your email, ask yourself the following questions before panicking and continuously hitting resend.

 

  • Did you go over your quota in your mailbox?
  • Is it not sending to a certain email or to all email accounts?
  • If you send group emails, are you getting an error stating you sent too much mail? If so, are you registered for mass email agreement with Great Plains Communications?

 

Modem & Router

If you don’t have an Internet connection reaching any of your devices, it might be your modem that is causing the problem. Your modem is what allows data to travel over a phone line from your device to the Internet. The router then connects all other devices to the modem. So if the only problem seems to be the connection to your tablet or laptop, the issue is more likely in the router.

 

  • Is your ADSL or DSL light flashing? This means the modem is not connected
  • Is there a red Internet light on? This means your DSL modem is not getting an IP to connect.
  • Is your Ethernet light on or off? This will determine if the connected device is online.

 

Specific Website

If you are having problems with a specific website that will not load or is continuously giving you an error, the first step you could take is entering the link into “Down For Everyone Or Just For Me.” This site will help you determine if the problem is with your device. If it comes back that the problem is with your device, there are numerous things it could be, from something in your computer stopping the stream of data reaching the Internet to really anything along the way.

These are just three of the many common problems users may experience with their home networks. If troubleshooting the problem on your own does not work, follow these last few steps in contacting our tech support and they will be happy to help you.

 

  • Make sure you have your account number ready.
  • Be sure to be in front of your computer, to enable you to walk through tech suggestions step by step.
  • Expect to be on the phone for a minimum of 20 minutes, as it can take some time for a tech to pinpoint the exact issue.
  • Have all your findings from doing your own troubleshooting ready.
  • Call 1-855-853-1483, Option 1
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