What used to be a time of burying noses into books and handouts has turned into hours online; reading, researching, and working through digital activities. High-speed Internet is no longer a luxury in education, but a necessity to succeed. We understands how essential a fast connection is and would like to make sure you are getting the speeds you need as the kids head back to school.
Great Plains Communications is excited to celebrate the launch of NEW services and NEW options in your area, along with NEW tools on our website.
NEW Bundle Offer
Combine services and save up to 37%
$100 Bill Credit for new customers who bundle all three services*
$50 Bill Credit for new customers who bundle two services
$50 Bill Credit for existing customers who add one or more service
Access your favorite prime time entertainment and news in real-time with our Basic Cable package, while streaming additional content on your Smart TV or tablet utilizing a high-speed Internet connection.
Visit our newly updated, forward thinking website, complete with interactive tools to help you determine the best service options for your home with the “What Speed Do You Need?” and “Build a Bundle” tools.
If you have questions over what services we offer in your area, or would like to sign up, please call our Customer Response Center at 1-855-853-1483.
* $100 bill credit only available where Voice, Cable TV, and Internet are available.
** Streaming Bundle available in select Cable TV communities only.
Having problems with your Internet connection can be frustrating and confusing. After your first 12 tries at the refresh button, you restart the device. All that does is gives you a few minutes to contemplate just how frustrated you are. It still doesn’t work. Great Plains Communications wants to give you a few tips on how to troubleshoot the problem to either solve the issue, or provide you with helpful information for tech support in assisting you further.
First off, what are you having an issue with?
When having problems with your email, ask yourself the following questions before panicking and continuously hitting resend.
- Did you go over your quota in your mailbox?
- Is it not sending to a certain email or to all email accounts?
- If you send group emails, are you getting an error stating you sent too much mail? If so, are you registered for mass email agreement with Great Plains Communications?
Modem & Router
If you don’t have an Internet connection reaching any of your devices, it might be your modem that is causing the problem. Your modem is what allows data to travel over a phone line from your device to the Internet. The router then connects all other devices to the modem. So if the only problem seems to be the connection to your tablet or laptop, the issue is more likely in the router.
- Is your ADSL or DSL light flashing? This means the modem is not connected
- Is there a red Internet light on? This means your DSL modem is not getting an IP to connect.
- Is your Ethernet light on or off? This will determine if the connected device is online.
If you are having problems with a specific website that will not load or is continuously giving you an error, the first step you could take is entering the link into “Down For Everyone Or Just For Me.” This site will help you determine if the problem is with your device. If it comes back that the problem is with your device, there are numerous things it could be, from something in your computer stopping the stream of data reaching the Internet to really anything along the way.
These are just three of the many common problems users may experience with their home networks. If troubleshooting the problem on your own does not work, follow these last few steps in contacting our tech support and they will be happy to help you.
- Make sure you have your account number ready.
- Be sure to be in front of your computer, to enable you to walk through tech suggestions step by step.
- Expect to be on the phone for a minimum of 20 minutes, as it can take some time for a tech to pinpoint the exact issue.
- Have all your findings from doing your own troubleshooting ready.
- Call 1-855-853-1483, Option 1
It is officially spring, which doesn’t just mean cleaning the carpets and landscaping the yard. Great Plains Communications wants to remind you that your electronics could probably use some cleaning as well.
Has your documents folder become the junk drawer of your computer? Or worse yet, is it your desktop that is cluttered with untouched files circa 2015? You don’t notice until your once fleeting load time has become more of a bathroom break between tasks. We have some specific steps and programs to consider when starting the process of spring cleaning your computer or tablet.
Erase Unwanted Files
Get rid of those research papers from college, articles you were meaning to read a year ago, and any pictures you could keep on a USB flash drive. By deleting files, you clear up storage space, making it easier and faster for your computer to find information.
By not keeping your software up-to-date, you aren’t allowing it to be the best version of itself. Skipping multiple updates will cause your loading times to increase rapidly. Make sure to keep not only your software updated, but also your virus protection. For computers with built-in virus protection, sit back and relax while your software update does all the work for you.
Defrag Hard Drive
Defragmentation is simply speeding up read times on the hard drive, by moving sequential data physically close together so that it doesn’t have to search the entire drive to find specific data. One way to do this is with Great Plains Communications’ Tech Home. With Tech Home, you are provided with world-class security for all devices, home and on the go, while also having access to 24/7 “Live” tech support. If you would like to find more information on the Tech Home services, go to https://www.gpcom.com/residential/internet/techhome or call our Customer Response Center at 1-855-853-1483.
There are multiple ways to increase performance speeds on your computer, but take the time this season to find which ways work best for you.
We have all been there, when we accidentally drop our cell phone in a sink of water or on a hard surface that the case just can’t win against. Due to different circumstances, it can take days or weeks to come by a backup phone and being without access to a phone can be very inconvenient. Great Plains Communications wants to share a few of our favorite ways to make phone calls using the Internet!
In the instance of not having a working phone, using the following programs would allow you to either call computer to phone or computer to another computer.
Unlike other programs that require you to have an app, Google Voice allows users to make calls to actual phone numbers from their computer and it is free for calls within the United States and to Canada. Google Voice will give you a free phone number and also has SMS, conference call and voice mail services. Note that calls through Google Voice are limited to three hours, however you are not restricted from calling the number back after the time limit.
Poptox is another way to make free phone calls from your computer to mobile and landline phones. While calling mobile numbers in the United States are free, you can also call internationally for a small charge per call. All you do is simply go onto their website, dial the number you wish to call, and hit the call button.
IMPORTANT: These Internet calling programs can help you make calls; though they are not able to make 911 or similar emergency calls. If you need to call 911, you will need to use a land-line, mobile phone, or a VoIP telephone service that’s approved for 911 use.
While these programs are convenient when in a bind, the only way of getting a truly 100% reliable phone connection is through a corded phone plugged into a wall-mounted phone jack. If you would like the stability of always having a landline phone connection and would like to learn more about Great Plains Communications phone services, check out our website or call our Customer Response Center at 1-855-853-1483 today.
The holidays are over, but there are still a couple more days until the end of the Great Plains Communications Tech the Halls promotion. Did you get a new laptop for Christmas? Did the kids each get their own smart phone? With each device comes more need for higher bandwidth. If you sign up for our Tech the Halls promotion, you will receive the following FREE gifts:
- Sign up for any new Internet, cable, or phone service and receive FREE installation.
- Sign up for 15, 30, or 50 mbps and receive a FREE month of Internet service.
- Existing customers who upgrade to our higher speeds will receive their first month of Internet upgrade charge FREE.
Call our Customer Response Center at 1-855-853-1483, to sign-up today! You can also visit our website at https://www.gpcom.com/techthehalls to learn more about the promotion.
It is just about that time, for the big man in red to load up his sleigh. The reindeer will be anxious to be on their way. With the help of technology, you can track his route with a Santa Tracker. Great Plains Communications has included some of our favorite websites to help your family track him together on Christmas Eve.
Official NORAD Santa Tracker
The North American Aerospace Defense Command (NORAD) is a “United States Canada bi-national organization charged with the missions of aerospace warning, aerospace control, and maritime warning for North America”. Their NORAD Tracks Santa® (NTS) program has been around since 1955. Enjoy not only watching as Santa makes his way around the world, but also fun games, music and movies on their website: http://www.noradsanta.org/
Google Santa Tracker
Another great Santa Tracker for the whole family to enjoy is the Google Santa Tracker. It again has much more than just his route through the sky, but also learning games and activities for the kids to enjoy all through December. https://santatracker.google.com/intl/en/village.html
Looking for something other than just tracking?
You can have your children check if they are on the naughty or nice list by answering a few questions here: http://emailsanta.com/naughty_nice.asp.
You could also create a free personalized video from Santa to your child here: http://emailsanta.com/naughty_nice.asp.
Last week, you may have received the error, “Invalid IP Configuration”. It was brought to our attention that a large number of Microsoft® 8 and 10 users were receiving this message when attempting to connect to the Internet. Great Plains Communications would like to shed some light on the Microsoft error and share steps they have advised to fix it.
This past Friday, Microsoft released an update that has appeared to fix the error for most users. However, please take notice that if you disabled your Windows® Updates from applying on their own, you will need to go in and manually accept the update. If you are still experiencing issues, the following steps have been provided.
Recommended Steps from Microsoft:
- Go to Start
- Click the Power button and choose Restart (not Shut Down)
- Once the Internet is restored, run Windows Updates
If you have ensured that all Windows Updates have been applied, you have tried restarting your computer and you are still experiencing issues connecting to the Internet, please call our Customer Response Center at 1-855-853-1483 and a representative would be happy to assist you.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Looking for a new tablet this holiday? The kids begging for their own cell phones? Make sure all of your devices are working efficiently this season with high-speed Internet from Great Plains Communications. With each new device comes an increased need for greater bandwidth, and we have just what you need to support all of your new techy gadgets. Plus, when you add or upgrade to one of our qualifying speeds, you’ll unwrap additional free gifts!
Find the Gift That’s Right for You
Sign up now for any new Internet, cable, or phone service and receive FREE installation.
Sign up for 15, 30, or 50 mbps, and receive a FREE month of Internet service.
Existing customers who upgrade to our higher speeds will receive their first month of Internet upgrade charge FREE.
If you have any questions or are interested in taking advantage of this offer, please call our Customer Response Center at 1-855-853-1483 and Tech the Halls with Great Plains Communications this season.
Speeds and availability vary by location. Certain restrictions and limitations apply. Free installation for any new service. Free month of Internet service available to new customers only who sign up for 15, 30, or 50 mbps. Existing customers must upgrade to 15, 30, or 50 mbps to receive a free month upgrade charge. Offer ends January 6, 2017. Offer codes CPC1609, CPC1610, CPC1611, CPC1612.