Great Plains Communications Residential Blog

Keeping Your Family Connected

Category: Phone (page 2 of 7)

Tribal Lifeline Awareness

Once again, Great Plains Communications is helping raise awareness about one of the Universal Service Funds’ varied programs to help provide affordable telecommunications services to Americans. This time it is the Tribal Lifeline Program, which provides discounted telephone services for those living on Tribal lands.

Those who live on Tribal lands are eligible to receive many additional benefits through the FCC’s Lifeline Program. According to the FCC website, eligible telephone subscribers on Tribal lands may receive basic local phone service for as little as $1 a month. Link-Up provides eligible consumers with a one-time initial hook-up discount of up to %50.

Eligible subscribers include those who have participated in:

  • Bureau of Indian Affairs General Assistance
  • Supplemental Nutrition Assistance Program (formerly Food Stamps)
  • Food Distribution Program on Indian Reservations
  • National School Lunch Programs Free Lunch Program
  • Tribally-Administered Temporary Assistance for Needy Families
  • Head Start (those meeting income-qualifying standard)
  • Medicaid
  • Supplemental Security Income
  • Federal Housing Assistance
  • Low Income Home Energy Assistance Program
  • Temporary Assistance for Needy Families

We know how important having a landline can be for the safety and convenience of your family, particularly in rural Nebraska. Further eligibility information about the Tribal Lifeline Program can be found at http://transition.fcc.gov/indians/financialassistance.html. If you have any questions, we encourage you to call our Customer Response Center at 1-855-853-1483 for more information.

PCI Compliance – Changes to Bill Pay Options

In accordance with new PCI Compliance regulations and to further ensure the security of customer financial information, beginning on August 3, 2015, Great Plains Communications has implemented a secure payment portal that must be used to make phone payments. The following video tutorial shows the process of setting up a secure portal account. Please follow the prompts below to set up a pin number and enter payment information.

To pay your bill, check your account status, or to set up automatic bill payments, please start by dialing 1-888-343-8014 and select Option 2.

Be sure to have your account and PIN numbers available. Your PIN number is a unique identifier which is required to access your account through our secure payment portal. It can be found on the front of your statement, as seen in the video, and will be printed after August 5, 2015. If you have trouble locating your PIN number or have any questions over the new changes, please contact the Great Plains Communications Customer Response Center at 1-888-343-8014, Option 3 and we will be happy to assist you.

Don’t Forget to Bundle!

 

Stop waiting around for each of your bills, to start your monthly budget. Bundle with Great Plains Communications and experience the convenience of just one bill a month. Get High-Speed Internet, Cable Television and Local & Long Distance Telephone services while saving up to 40%. It’s as simple as choosing the combination of services that best fits your family’s needs and enjoying unity, choice and value with your new bundle. Our bundle plans offer you special, low-cost pricing and just a single monthly bill through one company.

One company means one relationship, one bill and one great value.

Find out what services are available in your area on our website and start bundling today. If you have any questions or would like to sign-up, call our Customer Response Center at 1-855-853-1483.

Don’t Forget About Calling Features!

Most phones today come equipped with some form of voice mail and call waiting services. But Great Plains Communications doesn’t stop there. They offer a list of calling features available through their land line service, ranging from personal ring tones, to speed calling. We have highlighted just a few of the many options available:

Personal Ringing

Give up to three members of your family their own unique ring tones. One for mom, one for dad and one for the kids!

Call Forwarding

Know you are going to be on a trip? Forward all calls from your home phone to your cell phone so friends and family can reach you wherever you go.

Warm Line

This telephone line offers instant connection and protection. A warm line is a phone line that is set to dial one number simply my lifting the handset. It’s great for young kids who need a direct line to their parents or for the elderly in need of fast access to emergency services.

Want to see all the options provided by Great Plains Communications? Visit our calling features webpage now, or call our Customer Response Center at 1-855-853-1483 to get set-up today.

Succeed at Your Resolution with Auto-Pay and Paperless Billing!

Each year millions of Americans set out to better themselves in the New Year. Resolutions range from dieting, keeping an open mind toward others and giving up one thing or the other. One goal that has kept its place at the top of the list for many years is being more financially responsible. Great Plains Communications has just the features to make sure you stick to your resolution and succeed.

As a Great Plains Communications’ customer, you have access to eBill, an online platform that allows you to see and pay your current bill, track your long distance minutes and view your payment history. Auto-Pay, which is set-up with eBill, will allow you to schedule an automatic monthly deduction for your Great Plains Communications’ services. This will provide less clutter from the mail and the elimination of any late fees.

The eBill system also makes Paperless Billing a great option! You can save the paper on one more bill, while maintaining access to your information whenever and wherever you are. So, don’t wait around for your bill to come in the mail, hoping you have budgeted correctly. Take advantage of Great Plains Communications’ eBill and all the helpful features that come with it.

To sign-up today, go to our website, www.gpcom.com/autopay/ or call our Customer Response Center at 1-855-853-1483, and get started making your New Year’s resolution happen with ease.

Congratulations Dodi Jessen – Our New Auto-Pay Winner!

Great Plains Communications wants to congratulate Dodi Jessen of Neligh, NE on being our newest Auto-Pay & Paperless Billing winner! By taking advantage of our Auto-Pay & Paperless Billing, she has won $200 worth of Visa Gift Cards.

To be entered in the contest, simply sign up for Great Plains Communications’ Auto-Pay or Paperless Billing Services. If you are already taking advantage of these opportunities, then you are already entered to win! A new winner is selected each month to receive $100 per service, for a potential reward of up to $200 in Visa Gift Cards.

  • Auto-Pay

Take the stress out of bill paying by signing up for Auto-Pay. Your payment will automatically be made from your account, saving you checks and eliminating late fees. You can also have your bill automatically charged to your credit card.

  • Paperless Billing

Paperless Billing eliminates the hassle of waiting around for your bill to come. You won’t receive a paper bill in the mail, but will get set-up in our convenient and user-friendly eBill system. This system allows you to track your long distance minutes, see your billing history, and pay your bill online if you don’t use our Auto-Pay service.

Take a minute if you aren’t already signed up, and fill out the form on our website or call our Customer Response Center at 1-855-853-1483. Again, we want to congratulate Dodi Jessen, our new Auto-Pay & Paperless Billing winner, and we hope to see your name next month!

Tribal Lifeline Awareness

Once again, Great Plains Communications is helping raise awareness about one of the Universal Service Funds’ varied programs to help provide affordable telecommunications services to Americans. This time it is the Tribal Lifeline Program, which provides discounted telephone services for those living on Tribal lands.

Those who live on Tribal lands are eligible to receive many additional benefits through the FCC’s Lifeline Program. According to the FCC website, eligible telephone subscribers on Tribal lands may receive basic local phone service for as little as $1 a month. Link-Up provides eligible consumers with a one-time initial hook-up discount of up to %50.

Eligible subscribers include those who have participated in:

  • Bureau of Indian Affairs General Assistance
  • Supplemental Nutrition Assistance Program (formerly Food Stamps)
  • Food Distribution Program on Indian Reservations
  • National School Lunch Programs Free Lunch Program
  • Tribally-Administered Temporary Assistance for Needy Families
  • Head Start (those meeting income-qualifying standard)
  • Medicaid
  • Supplemental Security Income
  • Federal Housing Assistance
  • Low Income Home Energy Assistance Program
  • Temporary Assistance for Needy Families

We know how important having a landline can be for the safety and convenience of your family, particularly in rural Nebraska. Further eligibility information about the Tribal Lifeline Program can be found at http://transition.fcc.gov/indians/financialassistance.html. If you have any questions, we encourage you to call our Customer Response Center at 1-855-853-1483 for more information.

The Importance of Landline Telephones this Winter

Gloves: check. Scarf: check. Hat: check. Landline telephone: check? Most people don’t think about a landline when thinking about weather safety precautions. You’re probably thinking, “Well I have my cell phone, why would I need a landline?” We don’t blame you. Cell phones are great on the go and bring some of the best technology right to your fingertips. What most people don’t know is that cellular towers are not required to provide backup power. So, when we get hit with a Midwestern blizzard your cellphone may not work through a power outage. Great Plains Communications wants to shed some light on just a few of the advantages to having a landline telephone.

  • Security in an emergency, with consistent reliable 911 connections and the guarantee it will work through a power outage
  • No need for batteries or charging when using a corded phone
  • Elimination of potentially faulty connection and dropped calls
  • Top-quality sound and clarity

Remember, if the power isn’t working in your home, most likely neither are your cordless phones. Keep your family safe this season and make sure you have a corded phone plugged into a wall-mounted phone jack. That way you can be sure to have a clear and reliable connection, no matter what Old Man Winter throws our way.

For more information on how you can get a landline telephone, visit our website or call our Customer Response Center at 1-855-853-1483 and one of our representatives would love to get you set up today.

Get Rid of Stress with the National Do Not Call Registry

Still receiving those annoying dinner-time phone calls? Kids being woken up each night by the phone ringing? That’s because legally, telemarketers are allowed to call until 9 p.m. each day. Now, you can register your number with the National Do Not Call Registry and get rid of that unwanted stress.

The National Do Not Call Registry provides the opportunity to block telemarketing calls at home. Registering your phone number will stop most telemarketing calls, but will not stop calls from certain non-profit and political organizations. Organizations with which you have established a business relationship will also be allowed.

You can register your residential and wireless phone numbers. To do so, either register over the telephone or by Internet at no cost to you. When registering on the Internet, you may register up to three numbers at one time. If registering via telephone, you can only register one number at a time and must call from the number you are looking to register. Your phone number will appear on the Do Not Call list the following day. However, telemarketers have up to 31 days to remove the number from their calling lists. A telephone number will only be removed from the registry when it is disconnected, reassigned, or if you choose to remove it.

To register or to remove a number from the Do Not Call Registry, call 1.888.382.1222, for TTY call 1.866.290.4236 or register on the Internet at www.donotcall.gov.

An Update on the Recent Robocalls Situation

Recently, Great Plains Communications dealt with a situation that has affected many phone companies across the nation.  However, we are pleased to report that it appears that the issue has been resolved.

The situation centered on Robocalls.  These calls are made via an automatic computer system using a pre-recorded message that often solicits for personal information.  The calls often originate overseas, yet have false U.S. area codes.

While most of these calls are simply annoying, they can be potentially fraudulent if they try to get your personal information. Our customers did not receive scam calls, simply messages that were attempting to reach a fax machine.  Since the calls are automatically made, they are sent out 24/7, which means that calls may come in the middle of the night.

We want our customers to know that we understand how annoying these calls were over the last several weeks.  To help our customers, we provided a landline blocking feature at no cost for one month.  While this issue was not unique to our customers, we did want to make sure that their service was not compromised.

Our team worked very closely with our customers and the Federal Communications Commission to investigate these Robocalls and put a stop to them.  According to the latest reports from our Customer Response Center, the calls have stopped.  We want to thank our customers for reporting this issue to us.  Our accurate tracking of the situation did help to provide the FCC with vital information.

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