Great Plains Communications Residential Blog

Keeping Your Family Connected

Category: Frequently Asked Questions (page 1 of 2)

What Windows 10 Means for You

Windows 10 has been a buzzing topic since its public release one month ago. In just that short amount of time, Microsoft revealed that they have more than 75 million devices now running Windows 10, with 14 million of those downloads in the first 24 hours. These are big and shiny numbers, but what do they mean for you? Great Plains Communications wants to take a step back and explain just what Windows 10 is and what it could do for your PC or tablet.

What is Windows 10?

Windows 10 is a cross-platform operating system, and the updated version of Windows 7 and Windows 8.1. Microsoft has planned for Windows 10 to be their last version, and to proceed with routine updates. It provides things like a simple way to sync all your devices: desktop, phone, laptop or tablet. You can then expect to see the new consistent interface on all of them, reducing confusion and frustration in understanding separate tasks.

What does Windows 10 mean for you?

If you have Windows 7 or Windows 8.1 on your computer, the Windows 10 download is free and you have one year to upgrade your device. All desktop programs that run on Windows 7 and Windows 8.1 should work with Windows 10, however some of your backup tools and antivirus software will require updates. Check with the software developer if you are not certain if they support Windows 10. Some of the fun new features of Windows 10 are a new Start menu, Cortana – the voice-powered personal assistant, an Action Center where you can find common system tasks more quickly, and a new tablet mode designed to make it easier to operate devices without a keyboard and mouse.

Remote Control Tutorials

According to Logitech, over a third of U.S. living rooms have four or more remote controls. That means not only must we remember which remote works with which device, but also how to use all functions of each specific one. That can get confusing, not to mention frustrating. If you are a Great Plains Communications cable customer, stress no more knowing we have tutorials ready for you online with just a click of the button. Below I have listed a few that we offer, with the entire list on our YouTube channel.

Programming Your Remote – Three Digit Code Option

Search for Show by Title

Recording a Program

If you are not currently taking advantage of Great Plains Communications’ cable services and are interested in finding out more information or signing up, call our Customer Response Center at 1-855-853-1483 and a representative would be happy to assist you.

Question and Answer Series about Cellular Broadband: Data Caps

We’ve talked about data caps before, however we still get questions about what the term really means.  In short, a data cap refers to the amount of information that you are allowed to download and upload using a specific Internet connection.  For example, every time you view an email, a small amount of data is used to collect that email and display it on your screen.

Data caps are used by many cellular Broadband companies because they don’t have enough bandwidth to allow users to use higher amounts without severely slowing down everyone’s Internet.  These caps can be as low as 2 GBs.  That is about the amount of data it would take to stream two movies from a service such as Netflix. It’s even less if you want to stream a movie in HD.  Going over these data caps can mean serious fines on your bill.

Some fiber and cable based Broadband Internet companies also use data caps, however these caps sit well above most of their users basic needs. The same cannot be said for users with 2 GBs caps!    If you want to find out more about how data usage works, click here.

We’ve now covered the stability of cellular Broadband and the use of data caps by these companies. Stay tuned as we look at customer service and Internet speed.

Question and Answer Series about Cellular Broadband: Part One

Being an Internet Service Provider, we get a lot of information about new technology and trends in the online world.  One of the biggest trends this year is cellular Internet provided by cellular companies.  Companies who provide cellular Internet services advertise that it can replace cable and fiber-based Internet.

However, we want to answer a few questions that we’ve been asked and that we have asked ourselves.  Over the next month, we’ll be answering one question a week.

What is stability of cellular Internet compared to wire-based Internet?

The truth is, the FTC hasn’t provided any official test results for the stability of cellular Internet services, though they do plan on doing so sometime in 2013.  However, cellular Internet suffers from the same coverage issues that any cellphone does.

We can tell you that we spend a significant amount of capital ensuring that our Internet is as stable as possible.  Our partnership with ExedeSM, which provides Satellite Broadband Internet, is also continually investing in providing better Internet stability.   Furthermore, wireless routers mean that this stable wire-based Internet is now going mobile at an exponential rate.

We will talk more about the difference between wireless Internet and cellular Internet next week.  For now, we encourage you to visit our website for more information.

If you have another question about cellular Internet for us, add it to the comment section below and we’ll do our best to answer it.



Brand New eBill Tutorial

If you’ve ever been curious about the convenience of eBill, but worried that signing up may be too complicated, we have a great new tutorial just for you!

Our most recent video tutorial will take you step-by-step through setting up your eBill account.  Once you’re done, you’ll have the ability to view your account online anytime, anywhere.  You’ll be able to pay your bill online, check your long distance minutes, view past bills, and more!

Want to view our entire library of FAQ videos?  Check them out here!

Frequently Asked Question – Recording a Video

Have you upgraded to a Digital Video Recorder (DVR)? Don’t miss a minute of your favorite show with this helpful tutorial.

Record Your Favorite Shows!

With all of the new mid-season shows debuting, we thought it’s the perfect time to remind you about our Frequently-Asked-Question video tutorials. The one above will walk you through how to record all of the new (and current) TV shows you want.  For more videos, click, here.

Sutherland Joins our List of HD Cable Communities!

We’re happy to announce that Sutherland has joined the several Great Plains Communications’ communities who enjoy the crystal-clear picture of High-Definition Cable Services.

Residents will be able to watch favorites like HGTV, ESPN and the Disney Channel in beautiful HD. Local channels including ABC, CBS, NBC, and FOX affiliates as well as premium channels will also be available in HD.  Though the best feature may be DVR (digital video recording) service that allows users to pause, rewind and record live TV!

To order digital cable, call our Customer Service Center at 1-888-343-8014. As a way to say “hi” to our Sutherland customers who can now enjoy HD, we’ve included our “How to Find HD Channels” video tutorial.  It makes finding all of the local HD channels a snap!


Save Time, Save Money – eBill

There are a lot of companies out there who want to take your money for …….well, for taking your money.  These “third-party” payment systems as they are called, charge you a fee to pay your bills online from their site.  Since it’s easy to set up a website and create a few payment links, these companies range from reputable (but unnecessary) to total shams.

What’s worse, these companies often act as though they are in some way affiliated with the companies that you choose to do business with.  However, not only are they often not endorsed by the companies they claim to represent but may also charge egregious processing fees.

Here at Great Plains Communications; we don’t endorse any third-party providers, especially those who want you to pay more just to pay your bill.  That’s why we offer eBill, our free and secure, online payment system that puts you in control of your account.

  • Pay your bill online without fees – Our eBill system lets you pay your bill online either as a one-time charge or as a recurring payment.
  • That’s right, set-it and forget-it – You can set your account payments to come from your bank account automatically every month, so you never have to worry about late fees or missed payments.
  • Know what you’ve paid – All of your past account statements are a click away so that you can view your payment history and minute usage.
  • No more unexpected overage fees – Find out exactly how many minutes you have left on your long-distance plan and never end up with unexpected overages again.

It’s even easy to sign-up.  You’ll simply need your Great Plains Communications’ account number, email address and phone number.

For more information, please contact our Customer Response Center at 1-888-343-8014.


Finding Your Favorite Programs Using the i-Guide

Find the program you want to watch in seconds with Great Plains Communications’ “Search for Programming” tutorial. Check out the entire series here or on our YouTube channel GreatPlainsComm.

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