Great Plains Communications is proud to highlight another one of our business customers, Nebraska Orthopaedic Physical Therapy in Fremont, NE.
Their therapists help patients move better, and we did the same for their voice and data transmission.
After completing Doctorate of Physical Therapy degrees at Creighton University, therapists Ross Tessendorf and Chris Demuth gained experience working in both hospital and private clinic settings. In 2006, they opened their own clinic, Nebraska Orthopaedic Physical Therapy, in Fremont. A second location in Elkhorn was added in 2016.
Nebraska Orthopaedic Physical Therapy offers comprehensive physical therapy services for a wide range of diagnoses, injuries and conditions. Its physical therapists help patients recover from surgeries and injuries, help athletes increase their strength and performance, and help those plagued by chronic pain to restore pain-free motion and activity.
With the two clinic locations, Nebraska Orthopaedic Physical Therapy serves patients from Dodge, Saunders, Washington and Douglas counties as well as the cities of Fremont, Arlington, North Bend, Hooper, Blair, Scribner, Schuyler, Wahoo, Cedar Bluffs, Elkhorn and Omaha.
Switching to Great Plains Communications
In addition to having a Doctorate in Physical Therapy, owner Ross Tessendorf is also a Certified Athletic Trainer and a Certified Strength and Conditioning Specialist. While he clearly is an expert on the movement of muscles and joints, Tessendorf leaves the mechanics of voice and data transmission to Great Plains Communications. Nebraska Orthopaedic Physical Therapy has been a Great Plains Communications customer for a year and a half and currently receives Internet and phone services at both the Elkhorn and Fremont locations.
“We were previously working with another communications provider, and the service was initially okay. Over time, how- ever, their service declined. When we experienced an outage, it was taking that provider two to three days to fix things; their technicians came from Lincoln and had to cover the entire state. Imagine not having phone or Internet services for that many days. We were basically closed,” Tessendorf notes.
He continues, “Chris Demuth and I decided to switch to Great Plains Communications in 2015 for a few reasons. I live in the Blair community, and my wife and I knew a couple of people who work for the company—Kelli Swanson, Strategic Account Manager; and Chris Wulf, OSP Fiber Design Engineer. When we heard Great Plains Communications was coming to Fremont, Kelli Swanson put a package of services together for us to review. It was an easy decision, since we were able to save money and get faster Internet speeds by going with Great Plains Communications.”
Great Plains Communications installed Internet and phone services at Nebraska Orthopaedic Physical Therapy’s Fremont location first, then added these services in two phases at the Elkhorn location. Swanson explains, “When the Elkhorn location opened, our company couldn’t provide Internet service in that area yet. So we installed phone service only. In February 2017, Great Plains Communications was able to connect the Elkhorn location with our Internet service since our fiber network in the area was complete.”
Responsive Local Service and Support
By using Great Plains Communications for both services at both locations, Nebraska Orthopaedic Physical Therapy is benefiting from enhanced communications as well as the convenience of working with a single provider.
Tessendorf says, “We love being able to call someone locally and discuss options with our phone and Internet services. Tammy Hovendick at Great Plains Communications has helped with our rollover and forwarding issues with phones as well as the fax line. She’s stayed late and communicated with our IT guy to make sure we were satisfied with how everything was working. I appreciate that kind of customer service.”
What’s ahead for Nebraska Orthopaedic Physical Therapy? Tessendorf replies, “Our goals for 2017 are to continue to provide excellent customer service to the Fremont community and grow our Elkhorn location. In Elkhorn, we want to be the place that provides high-quality care in the area. With Great Plains Communications assisting us with efficiently communicating with patients, doctors and local schools, I believe these goals can be achieved.”